To open a moey! account all you need is:
Chave Móvel Digital (Citizen Card)
To be at least 18 years old
Residence address in Portugal
To have a good internet connection
1 Download the app
At App Store, Play Store or AppGallery
2 Validate your identity
By Chave Móvel Digital
3 Give us more info
Give us some important data to finish the process
4 Get started right away!
Boost your app and start making purchases and payments immediately!
Do you already have Chave Móvel Digital?
Open your account in no time
Validate your identity in the app
Use your Chave Móvel Digital and its code
Make sure you have your Chave Móvel Digital
Associated with the Citizen Card
And costs? Zero.
and maintenance fees
Create your account in a flash and free of charge
Purchases & Payments
EU and rest of the world
Pay anywhere - EU and worldwide - at no extra cost
Instant moey!, MB WAY, SEPA (via IBAN) and SEPA transfers (via IBAN / up to a monthly limit of 40 / 0,5€ per transfer from the 41st)
Withdrawals in Portugal and Eurozone: 0 €
Withdrawals in the rest of the world (Note: there may be additional costs charged by local operators): 1.7%
Debit card issuing fees
Issue of 1st debit card: 0 €
Debit card replacement: 5 €
Frequently Asked Questions
Who can subscribe?
If you have a Portuguese Citizen Card, Permanent Residence Certificate (card format) or Residence Permit (card format) you can subscribe. It is necessary that the documents have your Portuguese tax number (NIF) printed and that the format is in card, since it is not possible to accept paper documents.
You must also have a residence address in Portugal and be over 18 years old.
In the case of Brazilian citizens who enjoy the status of equal rights and duties under the Porto Seguro Treaty, it is necessary to present the citizen card issued by the Portuguese Republic or the residence permit through chave móvel digital.
Each client is only allowed one account.
How can I open an account?
1. Download the app to your phone. The app is available for iOS 10.3 or above and Android 6.0 and above.
2. Enter the app and register. You need to be over 18 and have a Portuguese ID document
(ID card or Residente Permit) in card format (we can't accept paper documents) and with your portuguese tax number (NIF) printed. In the case of Brazilian citizens who enjoy the status of equal rights and duties under the Porto Seguro Treaty, it is necessary to present the citizen card issued by the Portuguese Republic or the residence permit. Chave Móvel Digital is only available if you have Cartão de Cidadão.
3. Follow the steps so that we can check all the legal details, and you’re done!
Note: if you have already been a moey! customer you can only open a new moey! account after 30 days.
How long will it take to verify my identity?
Your identity is verified using the Chave Móvel Digital.
To identify yourself using the Chave Móvel Digital, activate this option at https://www.autenticacao.gov.pt/a-chave-movel-digital and then follow the steps in the app. The Chave Móvel Digital enrollment is only available for citizen cards.
Why do I have to have my identity verified?
Being a bank, we need to know who each of our clients is.
The Bank of Portugal obliges as much, as part of anti-corruption and anti-fraud measures.
Since you don’t need to go to an agency, and you can do everything over your smartphone using Chave Móvel Digital.
To do your identification through Chave Móvel Digital, activate that option through https://www.autenticacao.gov.pt/a-chave-movel-digital and then follow the steps in the app.
How can I open my account using Chave Móvel Digital?
Chave Móvel Digital is only available if you have Cartão de Cidadão.
To open your account through Chave Móvel Digital activate that option through https://www.autenticacao.gov.pt/a-chave-movel-digital.
Follow the steps in the app and that's it.
Do you still have any doubts?Check our FAQs